Projects often fail in the first mile — not because of bad execution, but because of unclear expectations, silent assumptions, or poor information flow. This playbook addresses that failure mode.
- Over-communicate start dates and confirmations. - Don’t assume contractor or landlord timelines are shared knowledge. - Flag possible blockers early — it’s better to raise too much than too little. - Treat building management and contractor teams as external even if affiliated.
- Before internal renovations, contractor work, or deployment of any vendor-led execution.
Related SOP: PM Project Kickoff SOP