This document defines a modular, department-specific KPI framework designed for clarity, delegation, and system scalability across all teams at Chenla Agathos Solutions.
Core Principles
KPIs must be measurable, actionable, and directly influenceable by the team.
Each KPI should align with a recurring ritual (weekly check-in, monthly reset, etc).
Ownership is decentralized: teams are responsible for tracking and reflecting.
KPIs evolve: archived when mastered, replaced with higher-leverage indicators.
Project & Construction Management
% of milestones delivered on time
Actual vs Estimated cost variance per project
# of client change requests or defect reports per project
# of weekly site reports submitted on time
% of lookahead tasks completed as forecasted
% of tasks delegated to site team vs self-performed
Quantity Surveying (QS)
% of cost deviations caught before procurement
Avg. # of days to submit BOQ or variation orders
# of approved variation orders per project/month
% of documents with complete backup evidence (e.g., DokuWiki uploads)
# of new or updated QS-related SOPs/month
Finance & Accounting
% of transactions recorded within 3 working days
% of accounting data entered into ERP vs external tools
# of corrections flagged by monthly review
# of published weekly/monthly internal finance reports
# of DokuWiki updates to accounting procedures or logs
HR & Administration
% of staff attendance records updated weekly
% of onboarding checklist completed per new hire
% of weekly admin summaries shared in internal channel or wiki
Avg. response time to internal support requests
# of administrative files created, cleaned, or updated monthly
CEO / Systems Leadership
% of recurring strategic decisions handled without CEO involvement
# of SOPs or systems created by team members
% of GPT-generated insights harvested and integrated
# of decisions embedded into playbooks or frameworks
Progress rating across 3 strategic objectives/month
Implementation Notes
Start with 3–5 KPIs per team.
Assign an owner per KPI to report or reflect, not to punish.
Review frequency:
Weekly for operational rhythm (e.g. standups)
Monthly for strategic adjustments
All KPIs should be tracked in an open, transparent format (e.g. Grist, Redmine, or DokuWiki dashboards).
Teams may propose to retire or evolve KPIs after sustained success or process maturity.