====== Communication Contract ====== This contract sets baseline expectations for communication across the company. Its goal is to support autonomy and protect deep work while keeping alignment reliable. ===== 1. Clarity ===== Write messages with enough context that someone can take action without follow-up questions. If the message affects a decision, add a short summary at the top. ===== 2. Responsiveness ===== Response speed depends on the role and the work mode. General expectation: * Non-urgent messages: reply within 1–2 working days. * Urgent matters: state urgency explicitly and why it is urgent. * Deep-work blocks: acknowledge within the day, resolve when ready. Urgency should be exceptional, not default. ===== 3. Channels ===== Use shared channels for work that needs visibility. Use direct messages only for quick clarifications or personal matters. Tasks go where tasks belong. ===== 4. Meetings ===== Move to a real-time conversation only when: * the issue is blocking work, * asynchronous attempts are looping, * alignment requires rapid exchange, * emotional nuance or conflict is involved. Meetings should solve problems, not compensate for weak writing. ===== 5. Commitments ===== When you commit to an action or timeline, state it clearly. If circumstances change, update others proactively. ===== 6. Defaults ===== Default to kindness, directness, and brevity. Design communication so others can work without needing you in real time. This contract evolves as our distributed practices mature.